Any device, anywhere
Enable patients to use step-by-step scheduling on a web-enabled device.
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Provide convenient and flexible access to care with patient self-scheduling capabilities
Reduce phone volume, patient wait times, and staff fatigue with a highly configurable, real-time online scheduling solution that connects directly to your practice management system.
Benefits of integrated patient self-scheduling
Improve clinical and financial outcomes
Fill gaps in providers’ schedules by allowing patients to make their appointments online.
Provide 24/7 access
Offer convenience and continuous appointment access for your patients.
Reduce staff time spent on scheduling
Save staff time and free them up to focus more on patient care.
Decrease phone volume
Ease staff workloads with reduced front-desk call volume and interruptions.
Reduce no-shows
Allow patients to easily cancel and modify their appointments online.
Greater efficiency
Ensure operational efficiency throughout the practice during busy seasons with limited staff.
What patients want
Why patient engagement is a gamechanger
Patients expect healthcare to offer one-stop shopping functionality similar to Amazon. On the practice side, when resources are stretched to the limit, providers and staff need all the available technology to gain efficiencies and work smarter.
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CASE STUDY
How an orthopedic practice reduces no-shows
Since adopting NextGen Patient Self-Scheduling, the patients of KSF Orthopaedic Center are thrilled to make appointments at their convenience. The staff is also pleased not to come in on Monday mornings to a slew of voicemails.
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Features of an integrated patient self-scheduling solution
Scheduling templates
Allow providers to control the appointment types available for online scheduling and manage practice scheduling templates based on provider, staff, or other resources (e.g., flu clinic, dentist chair, mammogram, etc.).
No login needed
Give patients login-less or guest access.
Timely reminders
Enable your practice to send email or text appointment reminders, including ones not scheduled online. Spanish language support is available.
Confirm, reschedule, cancel
Process appointment confirmations, rescheduling, and cancellations at the time of the email/text reminder (as allowed by your practice).
Fully integrated
Leverage a solution that integrates with athenahealth Centricity (formerly known as GE Centricity), Greenway PrimeSuite, and NextGen Enterprise PM.
Get people engaged in their health
NextGen Patient Experience Platform - A Virtual Front Door to your Practice
Learn how an integrated patient experience platform can help people become more engaged in their healthcare. User-friendly technology supports the clinical and financial outcomes practices need to stay competitive and thrive.
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We learned that integration with the NextGen Enterprise EHR for patient self-scheduling and virtual visits solutions lowered the risk of duplicative chart problems, which poses a significant patient risk.
RELATED CONTENT
Why you need the right patient engagement platform
The results speak for themselves
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