Intrado

Integrated with NextGen, Intrado’s HouseCalls Pro patient engagement platform enables clinics to automate high-frequency communications such as appointment reminders and update the record in NextGen in real time – therefore reducing workload on clinic staff while improving revenue and patient satisfaction.

Treating NextGen as the single source of truth, HouseCalls Pro automates the following workflows:

• Appointment reminders with ability to confirm, cancel, and reschedule directly in NextGen
• No-show follow-up
• Recalls for closing care gaps
• Post-visit reviews with ability to send the patient a link of your choice (Google, Yelp, Facebook, etc.) if they report a great experience
• Pre-procedure preparation with just-in-time notifications
• Post-discharge follow-ups with updates in NextGen

On-demand communications include:

• Broadcast messaging (SMS and phone calls) to notify patients at scale with important updates like weather closures or vaccination information
• Bi-directional live chat for 1-1 staff-patient communication via text message that allows patients to upload documents like insurance cards using secure upload links

Enterprise Platform:

• Self-service portal for creating and modifying your patient outreach messages and workflows
• Customize workflows and messages by department, location and visit type
• Alert Care Teams via NextGen Tasks