How LUXITH used Ambient Assist to Save Time and Rediscover His Love of Practicing Medicine

The Challenge

Like many physicians, Dr. David Chesner faced the impacts of what felt like an endless and inefficient documentation workflow. With countless patients to see, not enough hours in the day, and important details to record, Dr. Chesner’s process left him feeling behind and tied to the computer. This impacted his daily workload and his connection with his patients.

Speaking about his pre-existing documentation workflow, he noted, “I feel that the process was very arduous. I had to set up the chart before I even went into the room. Then I would be looking at the computer and typing rather than focusing on the patient.”

Not only did hefty documentation impact Dr. Chesner during working hours, but after- hours charting also became a substantial burden, often leading to late nights. “Doctors have what’s called pajama rounds and basically, it’s the time after dinner, after kids, after everything you’ve done for the day when you sit down at your computer and finish your notes and work you missed during the day,” Dr. Chesner explained.

Growing tired of what felt like endless documentation, Dr. Chesner turned to NextGen Ambient Assist to help transform his practice and his own daily work-life balance.

The Solution

With the help of the ambient listening capabilities and automatic SOAP note generation, Dr. Chesner was able to step away from the computer, connect with patients, and leave the office without a to-do list of work to complete at home. Provider Approval Queue (PAQ) sign-offs after 5 pm went from 44% at RSC before adopting Ambient Assist, and dropped to 19% after adoption—marking a total improvement of 57%.

Ambient Assist allowed Dr. Chesner to be more present and observant with patients, which is important since there are many details providers may miss when they do not give patients their full attention. Dr. Chesner explains, “when you’re looking at a patient, they’re displaying body language.”

He goes on to say, “you, of course, can build a better rapport, a better interaction, and a better intuition of what is going on with the patient, rather than when you’re sitting there typing.” In being able to focus more on his patients, Dr. Chesner was able to improve the quality of the visit for both himself and his patients.

As a physician who believes strong relationships are important in achieving successful outcomes, Ambient Assist allows Dr. Chesner to concentrate on his personal mission in healthcare. With the help of his new AI-ally, Dr. Chesner feels he has rediscovered his appreciation for his profession. “I feel like a doctor again. I feel like a human being, not a data recorder.”

Dr. Chesner continues, saying, “I really feel like this enhances the visit and shows why I went into medicine—because I enjoy relationships with people.” With less focus on the act of documentation, Dr. Chesner can better focus on his passion for building connections and providing excellent care.

Additionally, Dr. Chesner has become more time-efficient thanks to the automation and integration of Ambient Assist. He explains that Ambient Assist has helped improve his workflow so much that it’s what keeps him on time, “it’s really just a big help in every single way. It keeps me on time. I don’t run behind anymore.”

Furthermore, Ambient Assist has helped RSC reduce the average days to bill an encounter from 4.5 days to 3. This shows that these efficiencies extend further from just saving providers time and elevating the patient experience, they strengthen financial performance as well

The Results

With an already transformed workflow, Dr. David Chesner has an anticipatory outlook for how Ambient Assist will continue to evolve with his practice. “I can only imagine that it’s going to keep getting better.”