The revenue cycle incorporates a series of steps including scheduling, documenting care, and collecting final, accurate payment. Medical practices must optimize the healthcare revenue cycle process if they want to capture all the money they earn. Specific aspects of the revenue cycle process in healthcare may change over time. The goals remain the same—an accurate, complete medical record, timely and accurate billing, and patient satisfaction. Healthcare revenue cycle management can be divided into three phases: front end, mid, and back end. The front end includes registration, patient access, and financial clearance. The mid cycle includes clinical documentation and charge capture. The back end includes claims, billing, and payment. Next, let’s further define PPT—short for people, process, and technology—to better understand how it impacts revenue cycle balance and outcomes: