There is very little we can take for granted these days. In the spirit of planning for the worst and hoping for the best, let’s review the workflow for a completely virtual medical practice. The goal is to avoid sacrificing anything but co-location and in-person interaction. Admittedly, that’s a lot to sacrifice, but we’ve learned the necessity of being prepared to make this sacrifice. By now, most practices agree that it's a good idea to embrace virtual visits (COVID-19). Let’s get to work on a solution for your practice. Let’s look at each of these in more detail. The first thing to address is how patients will schedule their appointments. Most patients know the reason for their visit, but they don’t know how to categorize the visit from a clinical perspective. Nor do they know which visits you are encouraging to be seen virtually. Is it a complete physical, an annual wellness visit, or a regular old office visit? This problem can be solved with a basic decision tree built in the front end of the patient self-scheduling solution.