When nearly 39,000 people express their thoughts about the patient portal, there’s enough data to draw some clear conclusions. The feedback from an online survey and interviews* conducted by the NextGen Healthcare Research & Development department from February to May 2021 provided a mountain of data that included frequency of use and preferred portal features. The goal of the research is to better understand what consumers need to manage their healthcare more effectively. Patients appreciate online access to view their medical records, schedule appointments, and communicate with their providers/doctors. It also makes refilling medications, paying bills, and managing other tasks more convenient.